1. Express company:
We usually use EMS, DHL, UPS, TNT, FedEx and sea freight.
We do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes.
We cannot guarantee that we will have all items in stock all the time. If your item is not in stock and is not expected to be in stock within two business days, we will contact you with details of the backorder or a possible substitute item if there is one available. If you have a critical or time-sensitive need, feel free to email us hto ensure your order reaches you as soon as you need it.
3. Delivery Guarantee
1. Your order will be shipped to you fully insured.
2. If for some reason your package is lost or blocked we will reship it once again.
3. Please make sure someone will be available to receive your order, otherwise your package may be returned to us.
4. Tracking Your Order Online
1. When your order ships, you will receive an email confirming shipment to the same email address you used when placing your order. This email will contain instructions on how to track your order.
2. Note that it may take up to one business day for your information to be posted on the carrier's website, if you can’t get the shipping information from the carrier website operated in the ways as our advised, you could track it again in the next working day.
5. Estimate Shipping time:
EMS:The Shipping Time is 3-7 Working Days,(Northern Europe, Africa and South America may need 6-8 Working days)
DHL:The Shipping Time is 4-6 Working Days.
Fedex : The Shipping Time is 3-5 Working Days.
TNT:The Shipping Time is 5-7 Working Days.
UPS: The Shipping Time is 4-6 Working Days.
China post: shipping Time is 10-15 Working days , Brazil often use it, it was very good.
Delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:
1. Delays due to weather
2. Delivery is outside major city
3. Unforeseen delays by one of our carriers
4. Delays to the unavailability of product(s)
5. Delivery is to a PO Box or APO/FPO address
6. Delays due to orders being placed on a holiday
7. Delays due to problems with credit card authorization and verification
7.Express company choice:
You can freely choose different express companies. Of course, we would also give you the best suggestion on the most suitable express company and freight. It can help you save cost and shipping time.
8. Package safety:
Our customers come from more than 100 countries around the world which are more than 300 cities. We send out more than 50 packages everyday for different customers. At the same time, we will provide the most appropriate express method to customers according to our rich experience.
For example（show of experience）:
(1) The United States, Canada, England, France, Spain, Portugal and some western countries, the EMS will be cheaper. If the weights of the goods reache 18Kg, we will suggest you to use the DHL or UPS. Because the cost is the same as the EMS but it will be faster. (For Spain, UPS is better than DHL.)
(2) The Netherlands, Italia and European countries cannot use the EMS, and the DHL is the safest and fastest.
(3) If the first number of Italian Zip Code is one of the number from 0 to 5, it cannot send big package. And if the first number of the Zip Code is one of the number from 6 to 9, it will be very safe whatever the parcel is big or small .
(4) Russia, Romania, Croatia, Ukraine, Poland, Argentina, Brazil, Mexico, Brazil (Brazil should pay customs duties)or you can use China Post is security, Columbia, Peru, Venezuela and other South American countries and Scandinavia countries often use EMS. Meanwhile, if the weights of the goods reache 18Kg, it also can use DHL and only need fewer freight cost.
(5) Africa and Middle East Arab countries usually use DHL and FEDEX.
(6) Some in the sea islands, we usually choose to use FEDEX.
(7) South-east Asian countries, Japan, Korea, Australia, and New Zealand, EMS is the best choice.
Rich experience in the freight allows us to use different express companies flexibly. We will suggest customers use the most appropriate freight method according to different countries, different cities and different weight of packages so that we can help customers save cost and ensure safety and shipping speed.